GDPR Compliance

Our Commitment to GDPR

Keen-plateau is committed to complying with the General Data Protection Regulation (GDPR) for all visitors from the European Union and European Economic Area. This page outlines how we handle your personal data in accordance with GDPR requirements.

Data Controller

Keen-plateau acts as the data controller for personal information collected through this website. Our contact details are:

Keen-plateau
147 Heritage Lane
Toronto, ON M5J 2R8
Canada

Email: [email protected]

Legal Basis for Processing

We process personal data based on the following legal grounds:

Consent

When you submit a reservation request or subscribe to communications, you provide your consent for us to process your personal data for those specific purposes. You may withdraw consent at any time by contacting us.

Contractual Necessity

When you book a tour with us, we process your data as necessary to fulfil our contractual obligations, including processing your reservation, communicating tour details, and providing the service you requested.

Legitimate Interests

We may process certain data based on our legitimate interests, such as improving our services, ensuring website security, and preventing fraud. We always balance these interests against your fundamental rights and freedoms.

Your Rights Under GDPR

As an EU/EEA resident, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of your request.

Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to the processing of your personal data based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making processes.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond to your request within one month. In complex cases, we may extend this period by an additional two months, and we will inform you of any such extension.

We may request verification of your identity before processing your request to ensure we are responding to the correct individual.

International Data Transfers

As Keen-plateau is based in Canada, your personal data may be transferred to and processed in Canada. Canada has been recognized by the European Commission as providing adequate protection for personal data. We ensure that any transfers of personal data comply with GDPR requirements.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods depend on the type of data and the purpose of processing:

• Reservation enquiries: 2 years from the date of enquiry
• Completed bookings: 7 years for accounting and legal purposes
• Marketing communications: Until you unsubscribe or withdraw consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Supervisory Authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. For EU residents, this is typically the data protection authority in your country of residence.

Updates to This Information

We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

Contact Us

For any questions or concerns about our GDPR compliance or your personal data, please contact us at:

Email: [email protected]