Privacy Policy

Introduction

Keen-plateau ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website keen-plateau.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a tour reservation request
• Contact us via email or through our website
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Service preferences
• Any additional information you choose to provide

Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and manage tour reservations
• Respond to your enquiries and requests
• Send administrative information and tour confirmations
• Improve our website and services
• Analyse usage trends and preferences
• Protect against fraudulent or unauthorised activity

Disclosure of Your Information

We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability

To exercise these rights, please contact us using the information provided below.

Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Keen-plateau
147 Heritage Lane
Toronto, ON M5J 2R8
Canada

Email: [email protected]